DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany, and around the world is recognized as a high-quality service provider and trusted business partner. DEKRA Arbeit Bulgaria is a subsidiary of DEKRA Arbeit Group and provides professional HR services to clients and candidates on a local and international level.

For one of our trusted partners, a leading international company, we are looking for an:

Order Management Analyst with German

Key Responsibilities:

• Handle complex cases related to contract management, order processing, customer care, invoicing and cancellations.
• Manage contractual agreements and ensure compliance with established terms and conditions.
• Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.
• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
• Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.
• Participate in discussions on new products and integration into standard processes.
• Provide exceptional customer care and manage inquiries across various channels.

Requirements:

• Minimum 2 years of experience in customer service and/or complex Back office processing.
• Advanced proficiency in German (B2) and medium proficiency in English.
• Ability to prioritize multiple tasks and maintain professional relationships.
• Good judgment, decision-making skills, and professional appearance.
• Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.
• Proficiency in CRM systems and call center software.
• Strong communication skills to build rapport with customers.
• Proven track record in sales operations or customer service preferred.
• Goal-oriented mindset and team player.

Our Client offers:

• Excellent remuneration package
• Great social package
• Standard working hours Mon-Friday 09:00 -18:00
• Hybrid model of work: first 3 months working from the office, after that 2 days from the office
• Real chances to develop professionally in a leading international company

If you are dedicated and ambitious, it is an excellent place to grow your career. Do not hesitate to apply.

Data collected will be considered in strict confidentiality and used for recruitment purposes only.

License No. 2450/08.02.2018