ЕВРО ГЕЙМС ТЕХНОЛОДЖИ ООД is a global scale gaming manufacturer with headquarters in Bulgaria and representative offices in Europe, Africa, Asia and North, Central and South America. The company’s focus is the development, production, sales and technical support of a diverse range of products. EGT has achieved worldwide recognition for its high-standard portfolio, preferred by both casino operators and players for its impeccable quality, outstanding design and top-notch technology.

We believe that if the work is not fun, you are not playing in the right team!

In connection with the continuous and dynamic development, we are looking for motivated people to become part of Technical Support Division.

Responsibilities:

• Design new standards to optimize and improve customer satisfaction levels;
• Мonitor and develop the work performance of all team members;
• Responsible for the overall customer support process;
• Participates in the recruitment process and all ongoing development programs for his team;
• Manage staff planning and workforce management;
• Initiates team meetings, discussions, and other activities as required to improve the quality of the operation;
• Undertakes performance reviews and monthly meetings;
• Supports the management team in identifying areas of improvement to reduce cost, increase quality, and/or reduce risk;
• Allocates the correct amount of employees and skills according to trend and volume analysis;
• Monitor calls, ensuring performance metrics are consistently achieved;
• Builds an environment that supports the spirit of teamwork, where associates are committed and loyal;
• Provides clear direction and guidance to ensure the achievement of key performance metrics;

Requirements:

• 2+ years experience in a customer service or call center environment;
• Experience in team management and client management in a customer service environment;
• Basic understanding of financial reports and forecasting;
• Ability to analyze processes and develop solutions to resolve issues at hand;
• Ability to prioritize and organize work in a multitasked environment;
• Proficiency in English;
• Proficient computer skills;
• Strong analytical and reporting skills;
• Excellent interpersonal, written, and oral communication skills;
• Excellent presentation skills;

What we offer:

• You will have the opportunity to work in a developing company with international experience;
• You will have an excellent package for remuneration and social benefits - additional health insurance - luxury package, annual bonus for achieved results; Multisport card, social policies to support the family, telemedicine, corporate discounts, team building and social events;
• You will develop a positive, encouraging working atmosphere;
• You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun;
• You will achieve a balance between professional and personal life;

Location: Sofia, 2 Parva Balgarska Armia Str. NPZ Voenna Rampa