We’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a premier technology partner to the gambling industry, backed by more than 25 years of unrivaled international know-how, we are on a lookout for - Online Casino Support Specialist with Dutch (Hybrid).

Essential Duties and Responsibilities:

• Support clients by providing clear, accurate, and friendly information;
• Handle customer inquiries via chat, email, and phone professionally;
• Follow quality standards and internal procedures to ensure excellent service;
• Achieve personal and team performance goals while contributing to the project’s success;
• Develop your skills and stay up-to-date with the fast-paced online gaming industry;
• Collaborate with your team in a positive and supportive environment.

Requirements:

• Fluent in Dutch with good English communication skills;
• Excellent communication, problem-solving, and multitasking skills;
• Customer service experience is a plus, especially in gaming or casino environments;
• Team player who enjoys sharing knowledge and supporting colleagues;
• Goal-driven and motivated to achieve individual and team targets;
• Flexible to work day and night shifts to support online casino operations.

Our client offers:

• Hybrid working model available after the third month;
• Competitive bonus structure introduced after the first months of employment;
• €51 monthly food allowance provided on top of the salary;
• Additional monthly support for internet expenses or public transport;
• Extended benefits package including supplementary health, life, and dental insurance;
• 25 days of paid annual leave each year;
• Lifestyle perks such as taxi vouchers, wellness allowance, MultiSport card;
• Company-sponsored training, seminars, social activities, and events.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, лиценз No 1809).