Night Shift Customer Support Specialist with English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Drive logistics forward in the team of a highly regarded logistics company based in the US, offering reliable and efficient transportation and freight solutions across North America. Known for its exceptional customer service, they provide customized logistics services with a focus on transparency and adaptability to meet clients’ needs.

What would you do in this role:

• Develop and maintain relationships with customers and drivers mainly over phone and email.
• Manage relationships with carriers, suppliers, and clients to maintain smooth and efficient logistics workflows.
• Provide exceptional customer service, addressing client inquiries and resolving any issues that arise.
• Execute an organized, efficient and structured working process.
• Meet predetermined targets and represent the company in a professional manner.

What skills are needed:

• Fluency in English.
• Tech-savvy with strong problem-solving skills.
• Good interpersonal and communication skills.
• Energetic, well organized, and able to manage multiple tasks at once.
• Passionate about logistics and open to continuous learning.

What we offer:

• Competitive salary package, bonus scheme, and referral bonuses.
• Flexible night shifts between Monday and Sunday within the hours of 22:00 - 09:00.
• Hybrid model of work after the probation period.
• Full training provided.
• Digital food vouchers.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.