Multinational Policy Administrator with French and English language

The role is responsible for managing the whole insurance policy lifecycle - policy creation, renewal, amendments, and cancellation. In addition, part of the responsibilities will be certain related administrative tasks – issuance of insurance certificates, replying to customer queries, system and documents maintenance etc.

The role is back-office with no direct interaction with end customers. However, in certain cases there will be written communication with the respective country teams and/or the insurance brokers.

Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Spirit of the role:

• Ensure that all documents, policies, invoices, instructions, etc. are issued and sent as per the agreed quality standards and service levels.
• Validate the accuracy of data and documents in line with the company's internal policies and the local legal framework.
• Provide administrative support to all related teams in the Multinational segment.
• Proactively engage with respond to local clients' broker s queries.
• Execute policy and premium bookings, documents archiving and dispatching of the documentation pack to clients brokers.
• Updating and maintaining local and Multinational systems, tools and documentation.
• Fostering a culture of cooperation between team members and internal and external stakeholders to ensure high professional standards and a positive atmosphere.

What will make you stand out:

• Excellent knowledge of English language – C1
• Excellent knowledge of French language - C1
• Strong communication skills, both verbal and written.
• Ability to work independently, organize and prioritize own tasks effectively.
• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• General computer literacy – MS Office.
• Work experience in the BPO field will be considered an advantage.

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off - 25 days per year
• Flexible home office policy
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares