At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а technology-enabled BPO firm dedicated to optimizing customer service and business performance for world-renowned brands, we are looking for – Medical Services Coordinator with Dutch (Hybrid).

Key Responsibilities:

• Deliver professional and empathetic support to customers via inbound phone calls and written communication;
• Assist with billing inquiries, payment-related requests, and account updates in a timely manner;
• Process customer information accurately while ensuring data quality and compliance;
• Support customers with questions related to healthcare and social service programs;
• Resolve inquiries efficiently and provide clear, solution-oriented guidance;
• Work closely with internal teams to ensure a seamless and positive customer experience.

Requirements:

• Fluent in Dutch with a very good command of English;
• Previous experience in customer support or administrative roles is an advantage;
• Interest in healthcare, social services, or customer care environments;
• Strong communication skills with excellent attention to detail;
• Confident using computer applications and learning new systems quickly;
• Customer-focused, organized, and motivated to provide outstanding service.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).