At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – customer experienced technology company providing outsourced sales, support, and business process solutions to large corporations, we are looking for – Medical Device Maintenance Expert with Polish and English (HYBRID).

Responsibilities:

• Answer incoming phone calls and emails from customers inquiring about medical equipment

and services, providing efficient responses and assistance;

• Offer technical support and guidance to customers, helping them troubleshoot any issues

with medical devices;

• Address customer questions and concerns, escalating more complicated or unresolved cases

to the appropriate teams when necessary;

• Keep comprehensive and up-to-date records of all customer communications, ensuring

information is properly logged in the system;

• Collaborate with internal departments and teams to guarantee that customer issues are

resolved quickly and effectively;

• Provide exceptional customer service specifically tailored to meet the needs and expectations

of the Polish-speaking market.

Qualifications:

• Fluency in Polish and a strong command of the English language, both spoken and written;
• Previous experience working in customer service or within a call center environment is

beneficial but not required;

• Excellent communication skills, both verbal and written, and a strong ability to solve

problems creatively and effectively;

• Ability to address technical inquiries with clarity, guiding customers through troubleshooting

steps with ease;

• Familiarity with medical devices or health-related technologies will be considered a valuable asset;
• Proficiency in utilizing customer service software and tools, as well as advanced knowledge

of Microsoft Office applications.

Our client offer:

• Office location – good transport links and close to the metro;
• Full-time job, day and later shifts, home office option;
• Health Insurance – after 3 months, with the option to add a family member;
• Gym membership – access to 200+ fitness centers;
• Meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).