The Logistics Service Representative is a front-line support role responsible for delivering high-quality logistics and customer service support across multiple programs. In this role, you will act as a key point of contact for customers, clients and delivery partners. You will support day-to-day logistics operations, manage first-level escalations, coordinate deliveries with couriers, and ensure all interactions and transactions are accurately documented in internal systems.

Key Responsibilities:

• Handle inbound and outbound communications from customers, clients, Cisco Engineers, and delivery companies via various communication channels
• Serve as a front-line logistics support representative, providing first-level issue resolution and escalation when needed
• Advise and support customers, ensuring a positive service experience
• Coordinate deliveries with courier partners in accordance with contractual agreements and logistics processes
• Assess incoming requests to determine how best to assist or route them appropriately
• Accurately update and maintain program databases with all relevant customer and logistics information
• Handle challenging or unique customer situations in line with company policies and quality standards
• Identify, document, and escalate data, delivery, or program-related issues to the appropriate level of management
• Support quality assurance efforts and ensure compliance with program criteria and operational procedures

Shift: 9:00 - 15:30 h

Required Skills & Competencies:

• Fluency in English
• Strong written, verbal and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced, front-line environment
• Attention to detail and high level of accuracy in data entry and documentation
• Ability to handle escalations calmly and effectively
• Strong coordination skills, especially when working with external delivery partners
• Familiarity with or an ability to understand and utilize a database and MS Office programs.
• Previous customer service experience will be an advantage

Benefits: We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares