Ъпскил ООД is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment up to the first day at your new job.We support both large international and local companies in growing their business, providing them with the best talent to help them succeed! Our current client is a leading global online gambling company. On their behalf we are currently looking for talented and motivated multilingual people to join their well-established Sofia team as Live Chat Specialists.

Responsibilities:

• You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;
• You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
• Always providing fast, accurate, thorough and friendly responses;
• You will stay fully up-to-date with all of the Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;
• It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;
• You will be willing to know the business in depth by being involved in projects and task groups;

Requirements:

• Ability to demonstrate excellent verbal and written communication skills in German, French, Turkish and English;
• Customer - obsessed;
• Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;

The company offers:

• Discretionary annual performance bonus of up to 25% of your annual gross salary;
• Additional skills bonuses (600 BGN) up to 3 times per year;
• Health and dental insurance for you, your partner and your children (if you all live at the same address);
• 250 BGN Personal interest allowance to let you learn something new or pursue a hobby;
• 490 BGN for Home Office furniture;
• 1000 BGN as congratulations if you have a baby whilst you work for us;
• In-house training and development to develop your skills, progressing your career;
• Contribution towards your transportation and lunch expenses;
• Sports program and social events; including our sensational summer and Christmas parties
• Free fresh fruit, snacks and drinks in the office;
• Relaxation areas around the office, including a PlayStation and Pool table;

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you! Please send your CV in English. Please note that only short-listed candidates will be contacted. License No.2826. We will treat your application with full confidentiality!