At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a worldwide pioneer in providing exceptional client interactions, enhancing lives with each engagement for the leading global brands, we are looking for – Lifestyle Brand Customer Support Advisor with Dutch.

Responsibilities:

• Be the go-to person for our customers, assisting them via email, chat, and phone;
• Help customers with questions before and after their purchases, making their experience smooth and enjoyable;
• Solve problems creatively and ensure every customer feels valued and heard;
• Keep track of customer interactions with accuracy and attention to detail in our support system;
• Follow best practices and company guidelines to deliver a consistent and outstanding customer experience.

Qualifications:

• Fluent in Dutch (B2) and proficient in English (B1–B2);
• Prior experience in customer support is a plus, ideally in e-commerce, retail, or lifestyle brands;
• Excellent communication skills with a friendly, customer-focused approach;
• Confident managing customer inquiries via email, chat, and phone;
• Comfortable with basic computer tools and quick to learn new support systems.

Our client offers:

• Supportive and friendly team environment;
• Paid training provided;
• Monthly performance bonus after the 3rd month;
• 8-hour shifts on a rotating schedule, with 2 days off per week;
• Health insurance coverage, offering additional medical benefits;
• Food vouchers to support meal expenses;
• Partial multisport card and transport allowance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).