REF27314QWho we are Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.What We Are Looking ForOur partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solution that are optimized for value within their applications.Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:Lead F&A Customer Care with German and EnglishJob DescriptionResponsibilities:Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.Sales order & Claims creationMaintenance of customer portalCustomer query handling related to TAT or amendments to orders Disputes / Issue resolution and RCA Claims and Returns ManagementCustomer data managementTransaction Accuracy AuditMIS reporting Data analysis and creating designated reports and presentations Participate in calibrations to ensure consistent scoring & feedbackMake recommendations and drive improvementHelp enhance product/process knowledge of new/existing team membersEnsure that internal policies, procedures, and compliance regulations are being followedCustomer/Client InteractionsLeverage process knowledge to proactively identify areas of concern & highlight to the service excellence teamPrepare TNI, publish and execute for 100% closureQualificationsRequirements:Understanding of Order ManagementExtremely good verbal & written communication skillsAbility to work under pressurePresentation, Feedback & Coaching skillsHands on experience on Oracle, MS-Excel and Power PointAdditional InformationWhat we offer:Long-term job security with permanent contractAdditional health insurance and life insuranceFood vouchersRegular shifts, Mon-Fri Competitive salary + extra bonusesWorld-class on-the-job trainingMultisport card partially covered by the companyYou will become part of a recognized international market leader and can enrich your CVAn ambitious corporate culture that encourages internal promotions and professional developmentTeam building and social activities, volunteer participation, charity events and much moreApply and you will get the full broad information about your possibilities with us