At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a frontrunner in Strategy, Consulting, and Technology, fueling innovation through the world’s largest network of advanced tech hubs, we are looking for – Knowledge Expert BPO Operations with German and English (HYBRID).

Responsibilities:

• Serve as the primary contact for resolving complex cases and delivering expert resolutions;
• Oversee the administration of agreements, ensuring alignment with company standards and

policies;

• Conduct thorough case investigations to identify root causes, ensure resolution, and drive

continuous improvement across teams;

• Address complex issues related to contracts, billing, customer support, cancellations, and

order handling;

• Facilitate billing and credit correction procedures, ensuring timely and precise adjustments.

Qualifications:

• Advanced German language skills (B2-C1) and solid command of English (minimum B1);
• Previous background as a Subject Matter Expert (SME) or Client Advisor in BPO environment;
• Еxperience with customer operations and a strong understanding of the customer lifecycle;
• Competency in CRM tools and customer interaction platforms;
• Excellent analytical thinking and sound judgment in handling complex scenarios;
• Strong interpersonal, facilitation, and mentoring skills, with a team-oriented mindset.

Our client offer: *25 days of annual vacation and opportunities for career growth;

*Standard working shifts, hybrid model;

• Flexible benefits program and options to purchase company shares;
• Comprehensive health and dental insurance, along with life insurance;
• Food vouchers and Multisport cards for employees;
• Employee Assistance Program and bonuses for special occasions;
• Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number TT_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).