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Key Account Manager
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
We are seeking a dynamic and experienced Key Account Manager to join our team. The ideal candidate will be responsible for managing a diverse portfolio of clients across various industries, ensuring the highest level of service delivery and client satisfaction. This role involves maintaining existing client relationships, expanding business within those accounts.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
We are seeking a dynamic and experienced Key Account Manager to join our team. The ideal candidate will be responsible for managing a diverse portfolio of clients across various industries, ensuring the highest level of service delivery and client satisfaction. This role involves maintaining existing client relationships, expanding business within those accounts.
Key Responsibilities:
- Build and nurture trusted, long-term relationships with clients, becoming their strategic advisor.
- Drive revenue growth through upselling, cross-selling, and identifying new opportunities.
- Lead client negotiations, renewals, and contract discussions.
- Ensure seamless client onboarding and continuous optimization of client experience.
- Act as the main communication link between clients and internal teams, ensuring client expectations are met.
- Prepare regular reports on client performance, revenue growth, and key metrics for internal and external stakeholders.
- Lead, manage, and mentor teams, including managers, fostering proactive and efficient practices. Ensure optimal team performance and outcome alignment with client expectations.
- Work closely with other departments, including IT, Sales, and Operations, to ensure that client needs are met with the highest standards of service.
- Minimum of 3 years’ experience in a client-facing role such as Client Partner, Account Manager, Customer Success Manager, or Operations Manager in the BPO/ITO industry or a SaaS company.
- Proven ability to manage multiple client accounts at a strategic level, with a focus on maintaining and growing client relationships.
- Excellent communication, negotiation, and presentation skills.
- Strong project management and time management skills.
- Self-sufficient, proactive, and capable of making high-stakes decisions swiftly and effectively.
- Demonstrated leadership ability in managing both client-facing and internal teams.
- Capable of working effectively in a dynamic, fast-paced environment.
- Fluency in English. Additional foreign language would be considered as an advantage.
- An attractive remuneration + annual appraisal review. Referral bonuses.
- Standard working hours Monday-Friday.
- 20 days of paid leave per year + 5 additional + 2 days off for volunteering.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.