At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a global company providing customer experience solutions for leading international brands – we are looking for a Junior Technical Customer Care Specialist with German (Hybrid). The project is for a world-renowned technology company focused on healthcare and consumer products, where you will support customers via Social Media with pre-sales, post-sales, and technical inquiries while delivering an outstanding customer experience.

Responsibilities:

• Deliver exceptional customer support via phone, email, tickets, and social media channels;
• Assist customers with product inquiries, technical questions, and after-sales support for consumer technology and home appliances;
• Diagnose and troubleshoot technical issues, providing clear, effective, and customer-friendly solutions;
• Guide customers through product features, setup, and best practices to ensure a seamless user experience;
• Accurately document customer interactions and maintain case records in internal systems;
• Collaborate with internal teams to resolve complex cases and continuously improve the customer journey;
• Stay up to date with new product launches, technical updates, and support procedures while consistently meeting quality and performance targets.

Qualifications:

• Excellent command of German and good English communication skills;
• Previous experience in Customer Support, Technical Support, or Customer Care is an advantage;
• Interest in consumer technology, smart devices, electronics, or home appliances;
• Strong analytical and troubleshooting skills with the ability to identify and resolve technical issues efficiently;
• Excellent communication, multitasking, and organizational abilities in a fast-paced environment
• A customer-first mindset, attention to detail, and a proactive approach to problem-solving;
• Confidence in working with multiple systems while maintaining high standards of quality and accuracy.

Our client offers:

• Office location – good transport links and close to the metro;
• Working on rotational shifts, with no night shifts required;
• Hybrid work model available after the 6th month;
• Attractive performance bonus, welcome bonus, and relocation support package;
• Health Insurance – after 3 months, with the option to add a family member;
• Gym membership – access to 200+ fitness centers;
• Food vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license. No 1809).