Junior Specialist, Customer Master Data
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Junior Specialist, Customer Master Data
Job function: Master Data
Location: Sofia, BG
Country/Region: BG
Together we keep everyday life moving to build a better tomorrow.
As a Junior Specialist, Customer Master Data at Hiab, you'll be the backbone of our customer data operations—ensuring that every detail is accurate, reliable, and ready to drive smooth business transactions around the world. From setting up new customer accounts to keeping our records clean and current, your work will directly impact sales, invoicing, and service performance across regions.
This role is your gateway into the world of master data and global operations. You’ll collaborate with finance, sales, IT, and customer service teams, gaining firsthand experience with SAP and other business-critical systems. You'll also get to explore how data fuels the order-to-cash process and play an active role in identifying process improvements. If you're curious, detail-obsessed, and eager to grow in a structured yet fast-paced environment—Hiab is the place to start your journey in data and beyond..
Main tasks and responsibilities:
Create and maintain customer records, including account creation, updates, and master data service requests
Process and manage tickets from third-party service providers and internal stakeholders
Collaborate closely with cross-functional teams such as Credit & Collections, Accounts Receivable, Customer Service, Sales Support, and IT to ensure accurate and timely customer data updates
Perform daily transactional activities related to Customer Master Data with minimal supervision
Support customer-related transactions by ensuring master data changes are reflected correctly across systems
Ensure data consistency and integrity across the Order-to-Cash process and related systems
Participate in system enhancements by providing data-related input and supporting testing and implementation activities
Monitor the accuracy and completeness of customer data, especially during Period End Closing (PEC)
Identify recurring issues and support the Team Lead in escalation and resolution efforts
Proactively suggest improvements to increase efficiency and data quality
Ensure all activities are conducted in full compliance with company policies, internal controls, and legal regulations
Contribute to overall data governance by promoting best practices and a strong data quality mindset
What you’ll need to succeed:
Education
Minimum Bachelor Degree in Economics, Business, Finance or related, obtained or currently in progress.
Experience
0 -1 years of experience of relevant experience in an international environment
Competencies
Detail-oriented
Strong customer service focus and interpersonal skills
Strong analytical, problem solving, organizational and communication skills
Time Management and ability to prioritise
SAP experience is an advantage
Proficiency in computer applications including Microsoft Excel (Pivot tables, VLOOKUP, Charts), Powerpoint and process mapping tools, Google Workspace
Full professional proficiency of written and oral English required
Display a strong work ethic and ability to comply with internal controls and policies
You will be part of:
We offer you the chance to apply your skills and grow within a dynamic, global organization. You'll have opportunities to develop both professionally and personally while working alongside friendly, motivated colleagues in a supportive and collaborative environment.
Benefits include:
Company-sponsored medical insurance
Transportation allowance
Food vouchers
Performance-based bonuses
25 days of paid vacation + company events
Access to continuous learning and development
A brand new modern office in a great area in Sofia
Interested to join?
If you are excited about this opportunity, please submit your application and CV in English.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.
Job function: Master Data
Location: Sofia, BG
Country/Region: BG
Together we keep everyday life moving to build a better tomorrow.
As a Junior Specialist, Customer Master Data at Hiab, you'll be the backbone of our customer data operations—ensuring that every detail is accurate, reliable, and ready to drive smooth business transactions around the world. From setting up new customer accounts to keeping our records clean and current, your work will directly impact sales, invoicing, and service performance across regions.
This role is your gateway into the world of master data and global operations. You’ll collaborate with finance, sales, IT, and customer service teams, gaining firsthand experience with SAP and other business-critical systems. You'll also get to explore how data fuels the order-to-cash process and play an active role in identifying process improvements. If you're curious, detail-obsessed, and eager to grow in a structured yet fast-paced environment—Hiab is the place to start your journey in data and beyond..
Main tasks and responsibilities:
Create and maintain customer records, including account creation, updates, and master data service requests
Process and manage tickets from third-party service providers and internal stakeholders
Collaborate closely with cross-functional teams such as Credit & Collections, Accounts Receivable, Customer Service, Sales Support, and IT to ensure accurate and timely customer data updates
Perform daily transactional activities related to Customer Master Data with minimal supervision
Support customer-related transactions by ensuring master data changes are reflected correctly across systems
Ensure data consistency and integrity across the Order-to-Cash process and related systems
Participate in system enhancements by providing data-related input and supporting testing and implementation activities
Monitor the accuracy and completeness of customer data, especially during Period End Closing (PEC)
Identify recurring issues and support the Team Lead in escalation and resolution efforts
Proactively suggest improvements to increase efficiency and data quality
Ensure all activities are conducted in full compliance with company policies, internal controls, and legal regulations
Contribute to overall data governance by promoting best practices and a strong data quality mindset
What you’ll need to succeed:
Education
Minimum Bachelor Degree in Economics, Business, Finance or related, obtained or currently in progress.
Experience
0 -1 years of experience of relevant experience in an international environment
Competencies
Detail-oriented
Strong customer service focus and interpersonal skills
Strong analytical, problem solving, organizational and communication skills
Time Management and ability to prioritise
SAP experience is an advantage
Proficiency in computer applications including Microsoft Excel (Pivot tables, VLOOKUP, Charts), Powerpoint and process mapping tools, Google Workspace
Full professional proficiency of written and oral English required
Display a strong work ethic and ability to comply with internal controls and policies
You will be part of:
We offer you the chance to apply your skills and grow within a dynamic, global organization. You'll have opportunities to develop both professionally and personally while working alongside friendly, motivated colleagues in a supportive and collaborative environment.
Benefits include:
Company-sponsored medical insurance
Transportation allowance
Food vouchers
Performance-based bonuses
25 days of paid vacation + company events
Access to continuous learning and development
A brand new modern office in a great area in Sofia
Interested to join?
If you are excited about this opportunity, please submit your application and CV in English.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.