We’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Junior Backoffice Technical Specialist with Turkish and English (PTE/FTE).

Key Responsibilities:

• Handle customer inquiries via chat and email, providing timely and accurate responses;
• Assist customers with non-technical troubleshooting related to the company’s products or services;
• Maintain detailed and accurate records of customer interactions and solutions provided;
• Collaborate with internal teams to escalate and resolve complex issues when necessary;
• Ensure a high level of customer satisfaction by delivering professional and efficient support.

Requirements:

• Fluency in Turkish and English, both written and spoken;
• Previous experience in customer support or a related field is a plus;
• Strong problem-solving skills and attention to detail;
• Ability to work independently and as part of a team in a fast-paced environment;
• Good computer literacy and ability to quickly adapt to new tools and systems.

What our client offer:

• Competitive salary and benefits package;
• Part-time or full-time shifts, during the day;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).