At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Junior Backoffice Helpdesk Support Representative with Polish or Turkish (FTE/PTE).

Key Responsibilities:

• Assist customers through email and chat by delivering prompt and precise information;
• Perform administrative duties connected to customer service, such as processing cases and

maintaining records;

• Forward more complex or unresolved issues to the appropriate teams, following set

procedures;

• Ensure a positive customer experience by communicating clearly and professionally;
• Work closely with colleagues and support continuous improvement by sharing insights and

updating internal resources.

Requirements:

• Fluency in Polish or Turkish and good command of English (written and spoken);
• Strong communication skills and customer-oriented mindset;
• Basic computer literacy and familiarity with helpdesk or other systems;
• Ability to work day shifts or part-time, depending on availability;
• Previous experience in customer support or administrative roles is a plus.

What our client offer:

• Competitive salary and benefits package;
• Part-time or full-time shifts, during the day;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).