Are you a self-motivated IT professional with a talent for problem solving? Join our dynamic team at Tradu and play a crucial role in ensuring smooth operations for our end users globally. We are seeking a dedicated IT Support Technician to join our IT team. In this role, you will provide essential technical assistance, troubleshoot hardware and software issues, and maintain IT equipment to ensure seamless operations. You will also support video/audio conferencing and help with PC hardware installations.

Primary responsibilities (not limited to)

• Support desktops, peripherals, and other IT equipment at our Bulgarian office
• Assist end users with Microsoft Office products
• Provide support for video and audio conferencing tools.
• Address user-reported incidents and handle service requests adhering to SLA’s
• Troubleshoot basic network issues (LAN/WAN)
• Assist users with remote access solutions
• Set up new desks and relocate PC hardware as needed
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date

Requirements

• Minimum 3 years of experience in helpdesk and application support.
• Experience in a financial firm or equivalent fast-paced environment is a plus.
• Good general knowledge of Windows Operating Systems.
• Familiarity with TCP/IP, DNS, and DHCP principles.
• Excellent knowledge of Active Directory.
• Experience with 2FA and mobile technology (iOS and Android).
• Troubleshooting skills related to PC hardware and printers.
• Understanding of Citrix/virtualization.
• Excellent written and verbal communication skills in English

Working days/hours: Monday to Friday; Fully working from the office.

Please submit your CV in English. Only shortlisted candidates will be contacted for an interview.

All Stratos Support EAD employees must be eligible to work in Bulgaria.

Prior to submitting your resume, please review the company's website thoroughly at https://www.tradu.com/uk/

Company Description Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

Equal Opportunity Employer