Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

At Tradu, we believe that talent knows no borders. We are a team of 650+ multilingual people around the globe. Our commitment to diversity, inclusion, and innovation extends across continents, creating a dynamic blend of skills and experiences that drives our success.

Are you a self-motivated IT professional with a talent for problem solving? Join our dynamic team at Tradu and play a crucial role in ensuring smooth operations for our end users globally.

We are seeking a dedicated IT Support Technician to join our IT team. In this role, you will provide essential technical assistance, troubleshoot hardware and software issues, and maintain IT equipment to ensure seamless operations. You will also support video/audio conferencing and help with PC hardware installations.

Main Responsibilities:

• Support desktops, peripherals, and other IT equipment at our Bulgarian office
• Assist end users with Microsoft Office products
• Provide support for video and audio conferencing tools.
• Address user-reported incidents and handle service requests adhering to SLA’s
• Troubleshoot basic network issues (LAN/WAN)
• Assist users with remote access solutions
• Set up new desks and relocate PC hardware as needed
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date

Requirements for the Position:

• Minimum 3 years of experience in helpdesk and application support.
• Experience in a financial firm or equivalent fast-paced environment is a plus.
• Good general knowledge of Windows Operating Systems.
• Familiarity with TCP/IP, DNS, and DHCP principles.
• Excellent knowledge of Active Directory.
• Experience with 2FA and mobile technology (iOS and Android).
• Troubleshooting skills related to PC hardware and printers.
• Understanding of Citrix/virtualization.
• Excellent written and verbal communication skills in English

Why You'll Love Working With Us

• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Career Growth: We offer continuous learning opportunities and a clear path for career advancement.
• Collaborative Culture: Work with a supportive and high-performing team that values collaboration and mutual success.
• Impactful Work: Make a real difference by ensuring the seamless operation of IT systems that support our business goals.

Working days/hours: Monday to Friday; Fully working from the office.

All Stratos Support EAD employees must be eligible to work in Bulgaria.

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.