At HEC Solar, we focus on developing and realizing solar projects worldwide and locally in Bulgaria. We have made more than 100 + solar plants in 17 countries around the globe. At HEC Solar, we believe that all team members should share a similar green mindset.

Our principles are:

• Be flexible and tenacious
• Bolster fairness and trust
• Build future and talent

We are looking for an experienced new team member – IT support and ERP Administrator. At HEC Solar, you will find space and freedom to apply your personal and professional skills and abilities. You will become an integral part of a dynamic team by joining us. Our employees' skills, qualifications, and experience are the critical criteria contributing to our company's strategic goals and guaranteeing our work success.

Responsibilities:

• Support for Windows based workstations;
• Administration of managed networks and IT infrastructure;
• Documentation and storage of documentation related to internal company database;
• Maintaining and administrating the company’s ERP platform in order to provide accurate up-to-date services;
• Support and delivery of IT related projects on time;
• Support proper functioning of the core corporate services used by the end users;
• Maintaining proper backups of company data and services;
• Participate in problem analysis and resolution efforts, ensuring timely responses;
• Troubleshoot and resolve ERP system issues, including software errors, user access problems, and functionality glitches;
• Support external ERP provider to customize and modify the system modules, according to business processes and user requirements, to enhance system performance and user satisfaction;
• Train and support users from different departments on the effective use of the ERP system, including creating user manuals and conducting initial and regular training sessions;
• Monitor system performance metrics and conduct regular system audits to identify areas for improvement or optimization;
• Reviews and verifies the entered information in order to ensure the correctness of the entered data, and assists users in clearing the data;
• Manage ERP system upgrades and patches to ensure the software is up-to-date and secure from vulnerabilities;
• Provide support for a variety of internal developed software applications and hardware systems;
• Escalate unresolved issues to the appropriate development team or project managers;
• Support the end-users on software applications;
• Update data and produce reports;
• Collaborate with colleagues and other resources in support of complex issues;
• Escalate complex issues beyond the scope of initial support to more senior members of the team;
• Manage user accounts and data across the entire account lifecycle, ensuring security and accessibility.

We are looking for someone who has:

• Academic degree in Computer Science, Information Technology or relevant field;
• At least 1-2 years of experience developing and implementing an ERP System;
• Strong work ethic, intellectual curiosity, enthusiasm;
• Great troubleshooting skills and strong knowledge of MS Windows, MS Office, hardware and peripheral devices;
• Good understanding of Windows Networking;
• Solid understanding of business processes and workflows across various departments (e.g., finance, supply chain, HR, etc.);
• Ability to work independently and manage multiple tasks effectively;
• Excellent problem-solving and analytical abilities;
• Minimum C1 English proficiency;
• Team player capable of self-management with a focus on a high-quality delivery.

We offer:

• Excellent working conditions in our Sofia office;
• Labor contract with attractive remuneration and benefits package, depending of experience and contribution;
• Working environment which fosters personal and professional development;
• Social benefits package (additional Health Care; Multisport card; Free snacks and beverages; etc.)
• Team buildings and trainings;
• Work-life balance.

If you are interested, please send us your CV. Only shortlisted candidates will be contacted for a job interview. Any personal data collected shall be processed only for the recruitment procedure.