The Role: IT Specialist

We are looking for an experienced and highly organized IT Specialist to be responsible for a wide range of IT processes within our operations. This role is critical to ensuring the workflows in our stores in Bulgaria and collaboration with the headquarters in Turkey.

You must have strong analytical skills, a solid understanding of computer technology and the ability to manage multiple priorities in a dynamic retail environment.

Main Responsibilities

• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Qualifications

• University degree
• ITIL, CCNA courses are a plus
• Fluent in English (both written and verbal)

Professional Experience

• Minimum 1 year of helpdesk support experience is a must; support experience in POS systems will be a plus
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication
• Ability to travel

If you are passionate about computer technology, detail-oriented and ready to take the next step in your career, we would love to hear from you!

We look forward to seeing how you can contribute to our success!