IT Automation and Application Engineer

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Are you passionate about streamlining processes, building smart solutions, and working with the latest technologies? We’re looking for a forward-thinking Automation and Application Engineer to join our innovative team!

YOUR ROLE :

• Adapt quickly to new situations, challenges, and changing priorities in a fast-paced environment.
• Learn and apply new software or systems with ease and autonomously.
• Collaborate effectively with team members to resolve customer issues and achieve shared goals.
• Contribute positively to a team-oriented culture, supporting a cooperative and productive work environment.
• Delegate tasks efficiently by matching assignments to team members’ strengths and technical expertise.
• Prioritize and organize tasks to manage workloads effectively.
• Maintain focus on meeting deadlines and consistently achieving key performance indicators (KPIs).

REQUIREMENTS:

• Professional working proficiency of English (B2-C1).
• Strong communication and teamwork skills; comfortable handling phone calls and collaborating with others.
• Quick to adapt and eager to learn new tools, systems, and technologies.
• Interest in tech, gaming, and innovation, with a proactive and solution-oriented mindset.
• Basic to intermediate knowledge of IT, Cybersecurity, Identity & Access Management, and Cloud Administration.
• Interest or experience in low-code/no-code automation and AI integrations for business use.

BENEFITS:

• An attractive remuneration + annual appraisal review. Referral bonuses.
• Standard working hours Monday-Friday.
• 20 days of paid leave per year + 5 additional (based on tenure) + 2 days off for volunteering.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.