Fantastic Services is an international company, a multi-operational business, which presently operates in 3 countries, on three continents: the United Kingdom, Australia, and the USA, where we provide a wide range of services to homeowners and commercial clients. We work with over 400 successful franchise partners and 2000 experts, providing more than 30 professional home services. Our Fantastic Philosophy - 360 degrees circle of happiness, is based on the simple idea of delivering a great service experience for all customers and Fantastic crews involved.

As Fantastic Services continues to expand its portfolio of products and services, particularly in the professional cleaning and maintenance sectors, we are looking for an experienced and hands-on Implementation Manager to join our team in Varna, Bulgaria. This role plays a vital part in ensuring smooth implementation of new business functions, operational improvements, and service rollouts across our organization. You will be responsible for establishing efficient processes, optimizing workflows, and driving internal changes that enhance business performance and scalability.

Role Overview: We are seeking an experienced Implementation Manager with a strong background in business process optimization, operational change management, and structured execution of new initiatives. This role is not only about launching new services but also about enhancing and refining internal operations, streamlining workflows, and ensuring cross-functional efficiency. You will work closely with teams across the company to introduce, refine, and scale internal business functions, ensuring a structured and effective approach to change management.

Key Responsibilities:

• Lead the end-to-end implementation of new business functions, operational processes, and service rollouts, ensuring efficiency and alignment with company goals;
• Assess existing workflows and operational structures, identifying areas for improvement and implementing optimized solutions;
• Develop and standardize business processes, ensuring teams have clear, structured, and effective procedures to follow;
• Coordinate cross-functional teams (operations, sales, marketing, finance, tech, and franchise support) to align implementation efforts and drive efficiency;
• Act as the central point of contact for internal teams, ensuring smooth communication and execution of changes;
• Monitor and analyze the effectiveness of newly implemented processes, making data-driven improvements;
• Facilitate organizational change management, ensuring teams are well-prepared for transitions and equipped with the right tools and training;
• Ensure compliance with company policies, industry standards, and business requirements in all implementations;
• Support leadership with strategic initiatives, ensuring projects are executed effectively and deliver measurable impact.

Qualifications and preferred skills:

• Proven experience in an Implementation Manager, Operations Manager, Process Improvement Manager, or similar role, ideally within a fast-paced, multi-location business;
• Strong background in business process optimization, operational change management, and structured execution of new initiatives;
• Excellent project management skills, with the ability to handle multiple initiatives simultaneously;
• Exceptional communication and stakeholder management skills, working effectively with internal teams and leadership;
• Data-driven mindset, with the ability to analyze metrics, assess efficiency, and drive continuous improvement;
• Hands-on approach with a problem-solving mentality and the ability to work in a fast-moving environment;
• Experience in service-based industries, franchise operations, or multi-location business management is highly desirable;

What we offer:

• Additional health insurance;
• Embrace a supportive and collaborative workplace that genuinely appreciates your contributions;
• Engage in team-building activities and valuable social events;
• Contribute to meaningful projects that have a positive impact on the community;
• Participate in a workplace that fosters open communication channels and places a high value on employee feedback and active engagement;
• Access to a variety of professional development opportunities, including attending corporate training events, business simulations, conferences, and different mentorship initiatives;
• Opportunity to choose the most convenient learning events for yourself- such as personal consultation with a certified coach, psychologist, or other experts in the field of personal development;
• Food vouchers are available, as well as a Multisport card at an attractive rate;
• Take part in business trips to augment your professional growth;
• Enjoy a modern office atmosphere, featuring designated relaxation areas and recreational amenities;
• Celebrate your birthday with a half-day off.

If you are interested in this position, please send us your CV in English (pdf format).

All documents will be treated in the strictest confidentiality.