At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

We are seeking a Systems Analysis who will play a pivotal role in our ambitious team. This position offers the outstanding opportunity to contribute to world-class HR Technology Services by delivering high quality support and collaborating with our outstanding internal partners!

Key Responsibilities:

• Functional lead a distributed team of 6 in monitoring data flows in our HR systems, with a focus on Oracle Fusion HCM, and determine any issues/errors.
• Deliver end-user support for Oracle through a structured ticketing system, resolving technical inquiries efficiently.
• Complete audits to ensure data integrity within Oracle, conducting detailed analysis and effectively implementing resolutions.
• Assist in data conversion activities, including mass data loads (HSDLs), to maintain data accuracy.
• Collaborate with multi-functional teams to ensure efficient support and successful project outcomes.
• Provide core HR data support related to Workday in conjunction with other teams.
• Conduct in-depth research on system issues, proposing and implementing process improvements to improve operational efficiency.
• Review and update existing work instructions to reflect system changes and standard processes.

Knowledge, Skills, and Abilities:

• Strong team-oriented attitude that fosters collaboration in problem-solving and sharing knowledge.
• Outstanding customer service skills, with the ability to communicate complex technical issues in a clear, professional manner.
• Excellent time management and organizational skills, effectively prioritizing tasks such as ticket resolution, audits, and projects.
• Strong focus on detail, ensuring all tasks are completed accurately and thoroughly.
• Demonstrates accountability, takes ownership of mistakes, and is open to feedback for continuous improvement.
• Excellent communication skills, both written and verbal, with the ability to engage with a diverse range of collaborators.
• Strong analytical and problem-solving abilities, passionate about providing creative and efficient solutions.
• Quick learner, able to adapt to new systems, processes, and technologies in a fast-paced environment.

Qualifications:

• Previous experience with HR Systems fix and support is required.
• At least 2 years of relevant experience in system data support, technical support, or similar roles.
• Data Management in HCM, OTL, ABS in Oracle as well as HSDL loads would be considered a benefit.
• Experience with SNOW ticketing system or similar would be beneficial.
• Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred, though equivalent experience will also be considered.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

What we offer:

• Learning and development programme, ensuring you reach your potential;
• Extensive benefits package based around the health and well- being of our employees;
• Competitive salary;
• Flexible working culture with work- life balance and possibility for remote working;
• Collaborative and friendly environment;
• Global exposure and opportunity to work on international assignments.

This is an exciting opportunity to contribute to the ongoing success of our HR Technology Services team. If you are passionate about HR technology, enjoy problem-solving, and thrive in a collaborative environment, we encourage you to apply!

Our 4i Values: Integrity – Innovation – Intensity – Involvement

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!

Diversity Statement: PPD clinical research services is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD clinical research services is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.