Aladin Foods is expanding, and we’re looking for a strategic, hands-on Delivery Manager who will oversee our entire end-to-end delivery ecosystem — logistics, courier operations, aggregator partnerships, digital platforms, call center performance, and customer experience.

If you’re a leader who thrives in fast-paced environments and wants to build processes, teams and standards from the ground up — this role is for you.

Key Responsibilities

• Home Delivery Operations
• Lead and coordinate the Delivery department and courier teams.
• Ensure compliance with company standards: delivery time, packaging quality, temperature control.
• Organize schedules and monitor team performance and efficiency.

Logistics & Process Optimization

• Optimize delivery routes, operational costs, and workflows.
• Implement improvements in systems, tools, and processes.
• Establish standards for control, monitoring, and accountability.
• 3) Aggregator Management (Takeaway, Glovo, etc.)
• Maintain daily communication with aggregators and delivery partners.
• Monitor ratings, fees, performance metrics, and customer feedback.
• Initiate joint campaigns and service improvements.

Digital Platforms

• Manage and develop the delivery website and mobile application.
• Collaborate with IT and external agencies to introduce new features.
• Track conversion rates, processing times, and UX performance.

Customer Service & Call Center

• Oversee call center operations and review customer feedback.
• Monitor complaint reasons and implement corrective actions.
• Develop policies ensuring excellent customer experience.

Reporting & Analytics

• Analyze KPIs: delivery time, costs, efficiency, customer ratings.
• Prepare regular reports for the management team.
• Recommend operational and commercial improvements.

Requirements

• University degree in Logistics, Business, Economics, or similar (preferred).
• Minimum 2 years of experience in delivery, logistics, aggregators, or e-commerce.
• Strong organizational, leadership, and communication skills.
• Analytical thinking and decision-making ability.
• Very good computer literacy.
• English – B2.
• Advantages: experience with delivery platforms, aggregators, digital products, or process development.

What We Offer

• A key managerial role in a stable and growing company.
• Opportunity to build and develop processes and teams.
• Training, development opportunities, and involvement in digital projects.
• Competitive remuneration and additional benefits.
• Dynamic, modern, and supportive work environment.

If you’re ready to take on this exciting challenge, we’d love to hear from you! Submit your CV and cover letter.