Job Overview We are looking for a proactive and customer-centric Guest Service Representative to be a part of our team. Besides providing front desk support to guests, you will also be undertaking administrative duties. As the focal point of contact for the guests, you will be addressing the guests concerns in a professional manner.

You should also be able to promote the hotel products and services. Your other responsibilities include preparing the guests list, monitoring check-ins/check-outs and processing advance reservations. Your ability to work independently and maintain confidentiality will be resourceful.

If your welcoming nature and pleasing personality sets you apart from the others, then we will be happy to meet you.

Responsibilities Offering front desk assistance to clients

Handling guest requests and reservations

Managing administrative tasks like processing payments, cash handling and delivering any mails

Welcoming guests on arrival and providing complete assistance during their stay

Resolving any conflicts or tensions

Monitoring check-ins and check-outs

Preparing stay confirmation letters, cancellations or any alterations

Verifying guest details upon arrival and allocating guest rooms

Coordinating with the other staff members and departments to ensure customer satisfaction

Assisting in pre-registration activities or extended stay requests

Providing information on transport, restaurant facilities and sightseeing locations to guests

Processing any special requests

Managing all operations adhering to the hotel policies and regulations

Maintaining and updating guest details on a timely basis

Requirements

Certified course in Hospitality Management is preferred

Prior experience in Customer Service Department

Strong problem solving ability

Ability to work in stressful situations and for long hours

Ability to maintain confidentiality of guest information

Excellent communication skills

Display a friendly and professional demeanor at all times

Familiarity with online booking system and Microsoft Office Tools

Proactive and a team player

A good listener and driven by customer satisfaction

Excellent time management skills

Exhibit good coordination skills

Knowledge of hospitality industry standards and regulations

Highly motivated

Good marketing skills