Empower your dreams with Hyatt!

We are Hyatt Regency Sofia family, and we are more than just a place to work – a multinational environment with purpose of care for people so they can be their best.

Hyatt Regency Sofia family is expanding and happy to offer all candidates, the following opportunities:

• Local and International development opportunities
• 12 complimentary room nights yearly at any Hyatt property round the world
• Multinational team environment
• Variety of monthly benefits
• Regular cross exposure within Hyatt properties round the world
• Company clothing
• Free meal and drinks
• Free parking

About the role:

Reporting directly to the Front Office Manager, the Guest Service Officer will work to provide courteous, efficient service and maximum guest satisfaction as per the standards required by the hotel and in consistency with Global Hyatt Standards. This role will suit an empathetic, confident and customer-focused individual with outgoing, friendly personality and great communication skills.

Responsibilities:

• Maintain bookings, arrival and departure times, respond to guest inquiries,
• Provide a swift resolution to guest queries and issues during their stay
• Assist guests with any maintenance or other issues
• Support the guests directly over the phone or in written form
• Apply company standards for dealing with guests and property portfolio

Your key skills & qualities:

• Outstanding communication skills
• Fluent in written and spoken English
• Customer-oriented
• Good administration and organizational skills
• Analytical person with an eye on detail
• Responsible and mature personality
• Problem solving mindset

Other features that would help a lot:

• Degree in a relevant subject, preferably Hospitality or Tourism
• Experience in guest interaction in a similar field (face-to-face, phone and e-mail)

If you are a dynamic, sociable and ambitious person who is looking to join a fun and vibrant team, then we would like to meet you.