At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a global frontrunner in customer engagement, combining advanced contact center solutions with proficiency in CX strategy, AI, and analytics to create remarkable interactions, we are looking for – Green Initiatives Support Specialist with French and English (Standard shifts/Hybrid).

Responsibilities:

• Manage incoming customer inquiries through phone and email;
• Troubleshoot and assist customers with order-related challenges and discrepancies;
• Keep abreast of the latest trends and innovations in technology;
• Work closely with colleagues to maintain efficient and seamless operations;
• Provide clear, actionable solutions to customer issues while staying organized;
• Foster positive customer experiences through proactive and efficient communication.

Qualifications:

• Minimum of 6 months’ experience in customer service, retail, contact centers, or related fields;
• Strong command of written communication, ensuring proper grammar and spelling in both

French (C1) and English (B2);

• Ability to thrive in a team environment, contributing to collective goals;
• A problem-solving mindset, with a passion for helping customers and providing solutions;
• Excellent organizational skills to manage tasks and prioritize effectively;
• Quick learner with the ability to adapt to and adopt new technologies efficiently.

Our client offer:

• A supportive leadership team dedicated to your career growth and development;
• A welcoming and inclusive culture with a focus on community involvement and giving back;
• Access to a global network of curious learners, along with thousands of free training resources;
• A competitive salary package, with the opportunity for performance-based bonuses;
• A comprehensive benefits package, including health, wellness, and paid time off;

*Standard working hours with a hybrid model.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).