German Administrative Expert (Non-voice, Daily Shifts) For one of our clients:

We're looking for a motivated and detail-oriented German Administrative Expert (Non-voice, Daily Shifts)

In this role, you will take ownership of various contract-related administrative duties and help ensure smooth operations across our service processes. The successful candidate will work closely with both internal teams and external partners, addressing questions and delivering top-notch support.

Job Details

• Location: On-site, Sofia
• Working hours: Monday–Friday, 09:00–18:00
• Channel: Non-voice

Main Responsibilities:

• Manage tasks related to contract administration, order processing, customer support, billing, and cancellations.
• Ensure all contracts comply with company policies and agreed terms.
• Serve as a point of contact for contract-related queries, resolving issues efficiently.
• Assist with billing and credit operations, ensuring accuracy and resolving discrepancies promptly.
• Contribute to discussions around new products and support their integration into existing workflows.

What We’re Looking For:

• Fluent German and English (minimum B2 level)
• Ability to manage multiple priorities while maintaining positive professional relationships.
• Sound decision-making skills and a polished, professional demeanor.
• Key traits: flexibility, initiative, accountability, strong results orientation, and teamwork.
• Excellent interpersonal and problem-solving abilities.
• Familiarity with CRM tools and call center platforms.
• Confident communicator with the ability to build customer trust.
• Focused on achieving goals and contributing to a team environment.

Nice to have:

• Experience in customer support or handling complex back-office tasks.
• Experience in the telecommunications sector is a plus.

Benefits:

• 25 days annual holiday
• Opportunities for career progression
• Health & dental insurance; Life insurance
• Food vouchers
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions and more

Apply now!

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