Frontline Coordinator with English

Spirit of the role:

• Process inbound and outbound calls with business customers;
• Advise customers on behalf of the respective Accenture client;
• Interact with customers via various methods of communication;
• Update the respective records in the system of the client;
• Educate customers in using cloud based platform for online procurement;
• In doing the above, follow detailed instructions as outlined in company documents;
• For service level agreement in jeopardy, follow established escalation rules;
• Meet or exceed Accenture's key performance standards and quality objectives.

What will make you stand out:

• Fluency in English;
• Team player across boarders;
• Attention to detail and accuracy;
• Ability to adapt to changing processes and strategy;
• Strong communication and interpersonal skills;
• Ability to maintain confidentiality;
• Results-driver with action orientation.