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About Us: The Sofia Balkan Palace Hotel, a prestigious and iconic hotel in the heart of Sofia, is seeking a passionate and experienced Front Office Shift Leader to join our dedicated team. As part of our commitment to delivering exceptional guest experiences, we are looking for a dynamic leader who thrives in a fast-paced, customer-focused environment.
Only the short-listed candidates will be contacted. The personal data of the candidates is protected regarding the meaning of LPPD.
Key Responsibilities:
- Oversee daily front office operations and ensure smooth and efficient service delivery.
- Lead, motivate, and develop a team of front desk agents, ensuring high levels of performance, teamwork, and guest satisfaction.
- Handle guest check-ins/check-outs, reservations, and special requests with professionalism and attention to detail.
- Ensure compliance with hotel policies, procedures, and service standards.
- Address and resolve guest complaints or issues promptly and effectively.
- Assist in the training and development of new team members.
- Collaborate with other departments to ensure seamless guest experiences across all hotel services.
Requirements:
- Proven experience in front office operations, ideally in a supervisory or leadership role in the hospitality industry.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills in English; knowledge of additional languages is a plus.
- Exceptional problem-solving and organizational abilities.
- A customer-first attitude with a commitment to delivering high-quality service.
- Flexibility to work varying shifts, including weekends and holidays.
- Knowledge of hotel management software and systems (e.g., Opera, Fidelio) is preferred.
Why Join Us?
- Work in one of Sofia’s most iconic hotels, offering a dynamic and rewarding work environment.
- Opportunity for career growth and professional development within a well-established hotel brand.
- Competitive salary and benefits package.
- Be part of a supportive and collaborative team focused on excellence and guest satisfaction.
Only the short-listed candidates will be contacted. The personal data of the candidates is protected regarding the meaning of LPPD.