Front Office Shift Leader

СОФИЯ ХОТЕЛ БАЛКАН АД
location_on гр. София

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About Us: The Sofia Balkan Palace Hotel, a prestigious and iconic hotel in the heart of Sofia, is seeking a passionate and experienced Front Office Shift Leader to join our dedicated team. As part of our commitment to delivering exceptional guest experiences, we are looking for a dynamic leader who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

  • Oversee daily front office operations and ensure smooth and efficient service delivery.
  • Lead, motivate, and develop a team of front desk agents, ensuring high levels of performance, teamwork, and guest satisfaction.
  • Handle guest check-ins/check-outs, reservations, and special requests with professionalism and attention to detail.
  • Ensure compliance with hotel policies, procedures, and service standards.
  • Address and resolve guest complaints or issues promptly and effectively.
  • Assist in the training and development of new team members.
  • Collaborate with other departments to ensure seamless guest experiences across all hotel services.

Requirements:

  • Proven experience in front office operations, ideally in a supervisory or leadership role in the hospitality industry.
  • Strong leadership skills with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills in English; knowledge of additional languages is a plus.
  • Exceptional problem-solving and organizational abilities.
  • A customer-first attitude with a commitment to delivering high-quality service.
  • Flexibility to work varying shifts, including weekends and holidays.
  • Knowledge of hotel management software and systems (e.g., Opera, Fidelio) is preferred.

Why Join Us?

  • Work in one of Sofia’s most iconic hotels, offering a dynamic and rewarding work environment.
  • Opportunity for career growth and professional development within a well-established hotel brand.
  • Competitive salary and benefits package.
  • Be part of a supportive and collaborative team focused on excellence and guest satisfaction.
How to Apply: If you're passionate about hospitality and have the experience to lead a team to success, we want to hear from you! Please please send your CV in English.

Only the short-listed candidates will be contacted. The personal data of the candidates is protected regarding the meaning of LPPD.


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