About Us: The Sofia Balkan Palace Hotel, a prestigious and iconic hotel in the heart of Sofia, is seeking a passionate and experienced Front Office Shift Leader to join our dedicated team. As part of our commitment to delivering exceptional guest experiences, we are looking for a dynamic leader who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

• Oversee daily front office operations and ensure smooth and efficient service delivery.
• Lead, motivate, and develop a team of front desk agents, ensuring high levels of performance, teamwork, and guest satisfaction.
• Handle guest check-ins/check-outs, reservations, and special requests with professionalism and attention to detail.
• Ensure compliance with hotel policies, procedures, and service standards.
• Address and resolve guest complaints or issues promptly and effectively.
• Assist in the training and development of new team members.
• Collaborate with other departments to ensure seamless guest experiences across all hotel services.

Requirements:

• Proven experience in front office operations, ideally in a supervisory or leadership role in the hospitality industry.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills in English; knowledge of additional languages is a plus.
• Exceptional problem-solving and organizational abilities.
• A customer-first attitude with a commitment to delivering high-quality service.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of hotel management software and systems (e.g., Opera, Fidelio) is preferred.

Why Join Us?

• Work in one of Sofia’s most iconic hotels, offering a dynamic and rewarding work environment.
• Opportunity for career growth and professional development within a well-established hotel brand.
• Competitive salary and benefits package.
• Be part of a supportive and collaborative team focused on excellence and guest satisfaction.

How to Apply: If you're passionate about hospitality and have the experience to lead a team to success, we want to hear from you! Please please send your CV in English.

Only the short-listed candidates will be contacted. The personal data of the candidates is protected regarding the meaning of LPPD.