CTeam is a recruitment company, part of a group of companies offering a wide range of services in the field of human capital management, combining the best international practices.

For our client, a hotel chain, we are looking for a positive, motivated and responsible person for the position:

Front Office Manager

Responsibilities:

• Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.
• Coordinate guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.
• Recruit, train, and supervise front office staff, providing ongoing coaching and feedback to maintain high service standards.
• Oversee reservation procedures, including room allocations, rate management, and inventory control, to optimize occupancy and revenue and ensure accurate guest bookings.
• Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs and Guest feedback forms on a daily basis.
• Prepare revenue and occupancy forecasting.

Requirements:

• Work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry;
• Strong knowledge of the general hotel industry practices and policies;
• English is a must;
• Eexcellent knowledge of MS Office , hotel software ;
• No fear of decision-making
• Proven leader, critical thinker and problem-solving skills.

The company offers:

• Employment contract, real insurance;
• Very good remuneration;
• Food vouchers worth 100 BGN;
• Possibility of paying for transportation costs or accommodation;
• Opportunity for professional development;
• Dynamic work environment in a team of professionals;

All applications will be considered in strict confidentiality and in strict compliance with the procedures regulated in the Personal Data Protection Act. Only candidates approved on the basis of documents will be invited for an interview.

If this offer is of interest to you, please send us an up-to-date CV.

CTeam Ltd. is a licensed intermediary with the National Employment Agency with license No. 1881/18.05.2015.