For our clienst – a niche company specializing in dental surgery and offering best-in-class service through its premium implant-focused dental clinics in Sofia looking for a Front Desk Manager.

The Front Desk Manager holds a key position in the clinic and plays a vital role in the success of our business.

We are looking for a Front Desk Manager who will ensure that patients feel welcome and have a pleasant, comfortable experience during their visit to the clinic.

Location: Sofia, office

Your Responsibilities Will Include:

• Ensuring a high-quality patient journey from check-in to check-out
• Assisting with the coordination of appointments, schedules, and treatment plans in collaboration with the medical staff
• Supporting the onboarding process and professional growth of new team members in the Reception department
• Providing hands-on support by stepping in for absent colleagues to maintain uninterrupted service
• Verifying patient payments and contributing to financial monitoring processes
• Communicating and applying procedural updates when adjustments to treatment plans occur
• Reporting directly to the Operations Manager
• Creating and updating Excel-based reports and data tables to keep management informed about patient services and clinic performance
• Responding to patient inquiries, proactively addressing needs, and resolving any issues in a timely manner
• Delivering personalized support to patients with special needs (e.g., elderly, individuals with disabilities, children, VIP clients)
• Gathering and evaluating patient feedback to identify opportunities for service improvement

What We’re Looking For:

• Solid background in administrative roles such as Guest Relations Manager, Front Office Manager, or a comparable position, with 3–5 years of experience
• Fluency in English; knowledge of other EU languages is a strong plus
• Excellent interpersonal and communication skills, with a strong focus on customer satisfaction and problem resolution
• Ability to handle multiple tasks and adapt to the clinic’s dynamic scheduling needs
• Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related discipline is preferred

Benefit:

• The chance to work in a modern, high-tech clinical environment
• A supportive and collaborative team atmosphere
• A structured onboarding program to ensure a smooth transition into the role
• The opportunity to contribute to the development and optimization of internal processes
• Clear paths for professional development and career advancement

If this sounds like you - Apply now!

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