At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for – Financial Technology Support Advisor with Swedish or Norwegian or Danish and English (PTE/FTE).

Key Responsibilities:

• Provide exceptional support via email, chat, and phone;
• Resolve customer inquiries and product-related issues efficiently;
• Guide users through troubleshooting steps and technical challenges;
• Follow up on unresolved cases to ensure full satisfaction;
• Relay customer insights and suggestions to product and tech teams;
• Maintain a friendly, professional, and solution-oriented tone at all times.

Requirements:

• Fluency in Swedish or Norwegian, or Danish, plus strong English skills;
• Previous experience in customer service, preferably in tech or fintech is a plus;
• Strong problem-solving skills and attention to detail;
• Clear communicator who can explain complex matters simply;
• Self-driven and organized, able to multitask effectively;
• Willingness to work flexible hours and shifts to meet customer needs.

What our client offer:

• Competitive salary and benefits package;
• Flexible options available for part-time or full-time;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).