At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Financial Support Specialist with German or Norwegian or Spanish or Danish (Remote).

Key Responsibilities:

• Support customers via chat or email with finance-related queries;
• Assist with reimbursements, payment issues, and account updates;
• Clarify policies and guide users through financial procedures;
• Accurately update and maintain records in the system;
• Collaborate with team members to meet quality and response-time goals;
• Share insights from customer feedback to improve financial processes.

Requirements:

• Fluency in German, Norwegian, Spanish, or Danish, plus solid English;
• Excellent communication skills – clear, patient, and empathetic;
• Interest in finance or administrative support;
• Quick to learn systems, tools, and internal policies;
• Able to handle multiple chats or tasks at once;
• Remote-ready - reliable internet and quiet workspace.

What our client offers:

• Attractive compensation package, including performance incentives;
• A vibrant and diverse workplace with colleagues from around the world;
• Comprehensive onboarding training and continuous learning opportunities;
• Well-defined career progression and internal promotion prospects;
• Full-time job, remote working model;
• Collaborative team spirit and a professional, supportive atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).