Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

The role would mainly require you to become our Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, to be able to solve client questions regarding our products, platforms, pricing and different settings. You will also help communicate feedback and client request internally to ensure we are providing the features and functionalities our clients want.

Primary responsibilities (not limited to)

• Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
• Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
• Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters
• Work and coordinate with multiple departments as well as your colleagues to ensure client requests are always satisfied
• Perform other assignments and tasks as assigned by Management
• Manage the App Store
• Develop and maintain FX and CFD product guide and trade execution knowledge

Qualifications:

• High level of general computer proficiency
• High level of critical thinking and analytical skills
• Ability to quickly grasp new materials and concepts quickly and efficiently
• Ability to consistently reach both personal and departmental qualitative and quantitative targets
• Excellent written and spoken English

Advantages for the position:

• Ability to discuss financial markets and factors that move them in a clear manner to clients
• Previous experience in a Customer Service position
• Previous experience working for a regulated Forex/CFD broker
• Personal trading experience
• Programming experience

Hours: 40 hours/week - Monday to Friday, 12pm – 9pm Flex Hybrid WFH and WFO

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send us your CV in English.

Only shortlisted candidates will be contacted for an interview.