Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

At Tradu, we believe that talent knows no borders. We are a team of 650+ multilingual people around the globe. Our commitment to diversity, inclusion, and innovation extends across continents, creating a dynamic blend of skills and experiences that drives our success.

We are currently seeking a Financial Client Success Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients — responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries.

This is not a scripted support role — it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.

Primary responsibilities (not limited to)

• Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction.
• Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner.
• Execute account-related transactions and tasks with accuracy and compliance.
• Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets.
• Ensure all client interactions comply with regulatory standards and internal policies.

Requirements

• 1-3 years of experience in a customer service role in the financial Industry, preferred but not necessary
• Excellent communication skills both verbally and in writing
• Proficiency in computer programs such as Microsoft Office
• Ability to work independently or as part of a team
• Excellent problem-solving skills
• Strong attention to detail
• Ability to multitask effectively while maintaining accuracy
• Fluency in English
• Bachelor's degree in finance or a related field

Benefits

• Competitive base salary with attractive discretionary quarterly bonus $
• Flexibility of working between home/office in a scheduled manner
• Weekday work only

Hours: 40 hours/week - Monday to Friday. Hybrid: 3 days in-office.

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send your CV in English.

Only short-listed candidates will be contacted for an interview.