Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

We are currently seeking a Financial Client Service Specialist to join our dynamic team. As a Client Service Specialist, you will be responsible for servicing clients with over managing accounts, handling transactions, and resolving inbound queries. The role involves working directly with our global clients to understand their financial needs and provide solutions that meet their expectations.

Primary responsibilities (not limited to)

• Provide excellent customer service by addressing client queries and concerns in a timely and professional manner
• Assist clients in opening new accounts, managing account balances, and processing transactions
• Educate clients on various financial products and services offered by the company included but not limited to Shares, Cryptocurrencies, Commodities, Stock Indices and Forex etc.
• Offer guidance on navigating trading platforms as well as clients online portals
• Ensure compliance with regulatory requirements and company policies during all interactions with clients

Qualifications:

• Bachelor's degree in finance or a related field
• Fluency in English
• 1-3 years of experience in a customer service or financial services role preferred but not necessary
• Strong knowledge of industry products such Shares, Stock Indices, Cryptos and commodities etc.
• Excellent communication skills both verbally and in writing
• Proficiency in computer programs such as Microsoft Office

Skills:

• Ability to work independently or as part of a team
• Excellent problem-solving skills
• Strong attention to detail
• Ability to multitask effectively while maintaining accuracy

Benefits

• Competitive base salary with attractive discretionary quarterly bonus $$
• Flexibility of working between home/office in a scheduled manner
• Weekday work only

As a Financial Service Representative, you will play a critical role in building long-term relationships with our clients. Your expertise will help them navigate their trading experiences confidently and ensure satisfaction throughout the entire process.

Hours: 40 hours/week - Monday to Friday; 9am - 6pm; Hybrid: 3 days in-office.

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send us your CV in English.

Only shortlisted candidates will be contacted for an interview.