In this Help Desk–focused Query Management role, you will support our finance operations by resolving inquiries related to invoices, payments, and financial transactions. You will act as a central point of contact for internal and external stakeholders and contribute to accurate, compliant, and timely AP/AR processes. This position welcomes candidates with a range of experience levels.

Key Responsibilities

• Handle finance‑related queries within the Help Desk team
• Support AP/AR activities, including invoice and payment processing
• Perform reconciliations and investigate discrepancies
• Maintain documentation and support compliance requirements
• Collaborate with cross‑functional teams to ensure smooth financial operations
• Contribute to continuous improvement initiatives

Qualifications

• Education in Finance, Accounting, Economics, Business, or similar (or equivalent experience)
• Experience in finance operations, AP/AR, or a related field
• Experience with ERP systems, preferably Oracle
• Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables)
• Strong English communication skills; additional languages are an advantage
• High attention to detail and strong analytical skills
• Ability to manage workload accurately and efficiently
• Service‑oriented mindset and effective problem‑solving skills
• Ability to work both independently and collaboratively

What we offer:

• Learning and development program, ensuring you reach your potential
• Extensive benefits package based around the health and well- being of our employees
• Competitive salary
• Flexible working culture with work- life balance and possibility for remote working
• Collaborative and friendly environment
• Global exposure and opportunity to work on international assignments

Our 4i Values: Integrity – Innovation – Intensity – Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!