We’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for – Email-Based Gaming Support Specialist with Polish and English (day/later shifts).

Key Responsibilities:

• Provide high-quality email support to gaming customers, resolving inquiries and

troubleshooting issues efficiently;

• Maintain a positive and helpful tone while interacting with players, ensuring a high level of

customer satisfaction;

• Analyze and identify customer problems, escalating complex issues to the relevant internal

teams when necessary;

• Collaborate with other departments to ensure timely resolution of player concerns and to

improve the overall customer experience;

• Continuously update and maintain knowledge of gaming products, policies, and industry

trends to provide accurate support.

Requirements:

• Fluent in both Polish (C1 level) and English (B2 level) with excellent written communication skills in both languages;
• Strong interest in gaming and a good understanding of common gaming platforms and systems;
• Ability to work effectively under pressure and handle multiple tasks simultaneously in a fast-

paced environment;

• Experience in customer service or support roles, preferably within the gaming or tech industry;
• Flexibility to work in different shifts, including day and later shifts, depending on the needs

of the business.

What our client offer:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).