Top Skills Recruitment is a recruitment agency founded by professionals with extensive experience in Business Process and IT Outsourcing. Our mission is to identify and develop candidates’ potential, helping them find the most suitable career opportunities, while delivering high-quality services to our clients.

For one of our clients, we are looking for an Email Automation & Client Communication Manager - a highly detail-oriented and process-driven professional responsible for designing, managing, and optimizing all client email communications across the platform.

Key Responsibilities:

• Design and implement automated email workflows based on user actions and system events (registration, deposit, withdrawal, activity, loss, disputes, and more)
• Define clear logic for every scenario:What triggers the email
• When it should be sent
• What content should be included
• Conditions and restrictions (timing, user status, risk flags, etc.)
• Create and maintain professional, clear, and user-friendly email templates
• Collaborate with product, risk/compliance, and marketing teams
• Ensure all communications are accurate, consistent, and aligned with UX and brand tone
• Analyze and optimize open rates and user engagement
• Build and maintain a centralized rulebook covering all email scenarios and exceptions

Requirements:

• Minimum 3 years of experience in a similar role
• Experience with email automation tools (CRM systems, transactional email platforms)
• Strong logical thinking and ability to work with workflows and scenarios
• Excellent written English – clear, professional, and concise communication
• Experience in fintech, trading, gaming, or casino platforms is a strong advantage
• Strong understanding of UX and communication timing
• High attention to detail and structured mindset
• Ability to design scalable, rule-based communication systems

The Offer:

• Fully office-based working model
• Working hours: 9:00–17:00 or 8:00–16:00 (8 hours net working time)
• Senior-level position (minimum 3 years of experience required)
• Private health insurance
• Multisport card

Ready to Take the Next Step?

Great opportunities don’t wait, and neither should you.

• All applications will be treated as strictly confidential and only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017 License for administration and protection of personal data: № 432025 / 23.10.2017