At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients’ projects – a global Fortune 500 company and one of the world’s leading international manufacturers of consumer products, recognized for its strong global presence, innovation, and commitment to quality – we are looking for a Device Support Associate with Azerbaijani to join their dynamic support team.

Responsibilities:

• Be the friendly expert who helps users with their personal devices in a clear and supportive way;
• Communicate through chat, email, or phone to resolve issues quickly and efficiently;
• Troubleshoot technical problems and make sure every user enjoys a smooth, satisfying experience;
• Keep track of cases, follow up with users, and ensure every issue is fully resolved;
• Collaborate with your teammates to share knowledge, improve processes, and deliver the best service possible;
• Stay informed about product updates so you can provide accurate, helpful advice.

Qualifications:

• Fluency in Azerbaijani and good command of English;
• Previous experience in customer service or tech support is a plus — but not required;
• A problem-solving mindset with a friendly, customer-first approach;
• Strong communication skills and the ability to explain tech in a simple, human way;
• A fast learner with solid basic tech skills and curiosity to grow;
• A true team player — organized, reliable, and ready to make a difference.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).