At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - а leading technology company offering innovative services in cloud, AI, and engineering for diverse sectors, we are looking for – Debt Collection and Control Agent with German and English (standard shifts/hybrid).

Responsibilities:

• Managing customer accounts, ensuring timely debt collection via calls (outbound/inbound)

and other methods;

• Regularly maintaining accurate records, performing account reconciliations, and analyzing

payment behaviors;

• Tracking cash and debt targets to ensure they are met on a monthly and quarterly basis;
• Ensuring internal rules and regulations are adhered to for all collections and financial

processes;

• Conducting effective negotiations to resolve customer payment issues and maintain

relationships;

• Implementing credit management strategies and corrective actions as needed;
• Keeping ledgers clean, up-to-date, and accurately reconciled;
• Using analytical skills to monitor and address any discrepancies in accounts.

Qualifications:

• Previous experience in a collections role is essential;
• Proficiency in SAP and strong PC skills, especially MS Office (Windows NT);
• Excellent numerical skills and understanding of financial concepts;
• Ability to work independently with a focus on results and targets;
• Strong problem-solving skills and the ability to handle customer concerns effectively;
• Fluent in German and proficient in English, with excellent communication skills;
• Adaptable to changes and resilient under pressure;
• Team-oriented with the ability to collaborate with senior management and drive outcomes.

Our client offer:

• The working hours are from 09:00 to 18:00, with a shift from 10:00 to 19:00 for half of the

month.

• The role follows a flexible work arrangement, with a hybrid model;
• Social benefits are provided as part of the compensation package;
• Additional health insurance includes coverage for comprehensive medical care, medications,

dental treatment, and medical transportation;

• Life insurance covers one full annual salary, with an annual health check-up included;
• Opportunities for both professional and personal development through training are available;
• Additional perks include a counseling service, referral bonus, Multisport card, and online

Zumba/Yoga classes.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).