Customer Support Specialist with Spanish and English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Power the renewable future with the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.

What would you do:

• Respond to queries in a timely and accurate way, via phone, email and chat.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

What skills we are looking for:

• Excellent written and verbal communication skills in Spanish (C1) and English (B2) is a must.
• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Strong analytical and problem-solving skills.
• Experience in handling customer inquiries through chats, emails, and phone calls is a plus.
• An understanding of solar energy systems and inverters would be a plus, but not mandatory.

The perks of working with us:

• An attractive remuneration. Referral bonuses.
• Fixed working hours. Hybrid model of work.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital Food Vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.