At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a global leader in business process outsourcing, focused on efficiency and outstanding client experiences, we are looking for – Customer Support Specialist with Lithuanian or Czech or Arabic and English.

Key Responsibilities:

• Engage with customers via phone, email, and live chat, providing friendly and efficient support;
• Help customers resolve issues, answer questions, and guide them through orders or

troubleshooting steps;

• Deliver clear, personalized responses to ensure each customer feels heard and valued;
• Keep accurate records of customer interactions and follow up as needed;
• Adhere to company processes to provide consistent, dependable service;
• Collaborate with colleagues to share insights and continuously enhance the customer experience.

Requirements:

• Fluent in Lithuanian, Czech, or Arabic, with strong English skills;
• Excellent communicator with a positive, customer-focused mindset;
• Prior experience in customer support is a plus, but enthusiasm and willingness to learn

matter most;

• Comfortable juggling multiple tasks and staying organized during busy periods;
• Flexible to work shifts, including evenings, weekends, and public holidays;
• Confident using online platforms, software, and support tools.

What our client offers:

• Competitive salary package with performance-based bonuses;
• Opportunity to work in a dynamic, multicultural environment;
• Paid initial training and ongoing development programs;
• Clear career path with opportunities for internal growth;
• Full-time, on-site position in a modern office setting;
• Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).