Customer Support Specialist with Italian and English (Part-time)

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Work with Europe's premier experience gift platform, boasting over two decades of market presence, providing thousands of unique and memorable offerings for people to create extraordinary moments.

Your Role:

• Respond to requests in a timely and accurate way, coming from partners in Salesforce.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

Required Skills:

• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Excellent written and verbal communication skills in Italian (C1) and English (B2) are a must.
• Strong analytical and problem-solving skills with the ability to balance attention to detail with swift execution.
• Ability to handle unsatisfied/upset partners, mediate and find suitable solutions.
• Strong negotiation skills, ability to interact productively across channels.
• Experience in Operations, Sales and with Salesforce tool is a plus.

Benefits:

• An attractive remuneration. Referral bonuses.
• Standard working hours, Monday-Friday.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; part-time.