At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a global leader in business process outsourcing, focused on efficiency and outstanding client experiences, we are looking for – Customer Support Specialist with Hungarian or Slovak, or Czech, or Slovenian and English.

Key Responsibilities:

• Handle customer requests through phone, chat, and email with professionalism and efficiency;
• Share clear and helpful information about products and services to assist users;
• Look into customer concerns and find appropriate solutions using internal tools and guidelines;
• Keep accurate and up-to-date notes on all interactions in the system;
• Deliver a positive customer experience by being supportive, patient, and solution-oriented;
• Work closely with colleagues and other teams to ensure smooth case resolution.

Requirements:

• Strong command of Hungarian or Slovak, or Czech, or Slovenian (C1), along with solid

English skills (B2 level);

• Background in customer support or a similar position is a strong advantage;
• Clear, confident communication and a helpful attitude toward customers;
• Ability to navigate software tools easily and type efficiently; familiar with MS Office;
• Comfortable working with customer service platforms or help desk software;
• Careful with details, responsible, and able to stay focused on customer satisfaction.

What our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Scheduled day shifts, including weekends;
• Monthly allowance for transportation/internet (in addition to the salary);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).