Customer Support Specialist with German and French

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices.

What you will do in this role:

• Provide first level support for IT systems, assisting with basic hardware, software, and network issues.
• Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
• Help manage user accounts and permissions.
• Support simple technical queries and escalate more complex cases when necessary.
• Log incidents and follow up using ticketing systems.
• Communicate solutions effectively to users and provide excellent customer service.

What skills are needed:

• Strong communication skills in both German (C1) and French (C1), with a good working level of English (B2).
• Previous experience in a similar role – Customer Experience (CX) or Technical Support would be a strong advantage.
• Good knowledge of Office 365.
• A customer-oriented mindset and willingness to assist others.
• Problem-solving abilities and a proactive attitude.
• Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
• Team player with a positive and open-minded approach.

What we offer:

• Gain valuable skills in IT and customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• An attractive remuneration. Referral bonuses.
• Standard working week: Monday-Friday, day shifts on schedule.
• Hybrid work model after training period.
• Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time

Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!