Customer Support Specialist with French and English language

The Customer Support Specialist is responsible for delivering specialized medical assistance to our customers who are facing life threatening situations, including dealing with severe health conditions, travel accidents, natural disasters, and even terrorist attacks. By providing guidance and emergency medical travel services to customers, including pre-travel advice, cost containment, and identifying potential recovery opportunities, the Travel Guard team is there when our clients need us most. If you are looking for a meaningful career and feel most rewarded by helping others, this role will give you the chance to develop your true potential. Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Responsibilities:

• Serving as first point of contact for policy holders who experience accidents abroad.
• Showing great understanding of customer situation, taking into consideration various circumstances and desired outcome.
• Communicating extensively with customers and other parties (i.e. providers, partners, medical professionals, airline companies, other institutions).
• Monitoring and reporting on patient status, making appropriate arrangements for either emergency remote medical treatment, or medical evacuation.
• Gathering and storing case data according to internal compliance regulations, ensuring patient’s data confidentiality.
• Performing reviews of policy details and approving expenses for assistance cases based on its terms and conditions.
• Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
• Supporting customers prior their trip by providing information.

Requirements:

• Excellent knowledge of both French and English language.
• Willingness to work on shifts - 2 days on and 2 days off (9:00 - 21:00)
• Strong verbal and written communication skills.
• Ability to work independently, organize and prioritize own tasks effectively.
• Very good problem-solving skills.
• Teamwork capabilities knowledge sharing, providing seeking guidance and advice when needed.
• General computer literacy MS Office.
• Work experience in customer service will be considered as a strong advantage.

Just a part of the reasons to bring your career here

• 25 days annual holiday
• Opportunities for career progression
• Hybrid Workplace
• Flexible benefit program
• Home Office equipment
• Options to buy Accenture's shares
• Luxury health & dental insurance; Life insurance
• Food

vouchers

• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Free

language courses

We are one global team

Accenture is a leading global professional services company, providing a broad range of services and solutions in Strategy and Consulting, Interactive, Technology and Operations.

Our Operations Center specializes in insurance, digital inside sales, and compliance as a service. With offices in Sofia and Plovdiv, as well as remote locations in Ruse, Burgas and Varna, you will have the opportunity for transformative work for our clients that delivers long-term value. Our Intelligent Operations Center offers multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills.

200+

Cities with Accenture locations & operations, across 50 countries

738 000+

Accenture employees worldwide

9 000+

Clients served throughout more than 120 countries

The personal data you submit for the purposes of the recruitment process of Accenture Bulgaria EOOD, UIC: 203574970 (the "Company", "we", "us") will be processed on the basis of the steps taken at your request to enter into an employment / civil contract with us and our legitimate interest to verify that you meet the requirements necessary for holding the respective position. You provide your personal data voluntarily and to the extent you deem necessary.

When you apply for a job position or internship with us, with the documents you send us, you disclose personal data about you (such as identification and contact details, education and previous employment history, recommendations, etc.). Recommendations from previous employers will be solicited only with your prior consent. We will store your data for a period of 6 months following the end of the recruitment processes and may contact you if we have other suitable positions for you within this term. The Company acts as an independent data controller and will process your data in compliance with the requirements of the applicable data protection laws and this notification. We will not transfer your data outside EU]. Data Subject Rights. As a data subject, you have the right to receive confirmation and / or detailed information, incl. a copy of the personal data we process about you (right of access). In addition, you may object to the collection and further processing of your personal data, as well as request that the data be corrected (updated) or deleted (when we do not have a valid legal basis to continue processing it). It is important to know that you can withdraw your consent for processing of your personal data at any time when this is the basis on which we process personal data.

If you believe that your data protection rights have been violated, you have the right to file a complaint to the Commission for Personal Data Protection: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02/91-53-518.

If you would like to receive additional information or exercise your rights as a data subject, please contact us.