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Customer Support Specialist with French and English
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Power the renewable future with the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Power the renewable future with the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.
YOUR ROLE:
- Respond to queries in a timely and accurate way, via phone, email, or chat.
- Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work closely with cross-functional teams to ensure a seamless customer experience.
- Strong commitment to delivering exceptional customer service and a passion for helping others.
- Excellent written and verbal communication skills in French (C1) and English (B2) is a must.
- An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
- Strong analytical and problem-solving skills with the ability to think on your feet.
- Experience in handling customer inquiries through chats, emails, and phone calls is a plus.
- An attractive remuneration. Referral bonuses.
- Fixed working hours (Monday-Friday).
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.